Customer Service Policies
Customer service is provided to help you with non-technical issues such as order processing, replacement media, documentation, rebate issues, etc. If you are looking for technical support, click on the support link below:
To Contact DecalGear Customer Service
Technical Support for SureThing software
SureThing offers technical support for all SureThing and MicroVision software products via telephone, e-mail, or user-to-user forums. Please visit SureThing.com for more information, or e-mail firstname.lastname@example.org.
back to top
DecalGear.com accepts VISA, MasterCard and American Express credit cards for all purchases.
Please note: Orders placed at DecalGear.com will show "LabelGear.com" as the merchant on the customer's credit card statement.
Current billing address and phone information must be included with every order.
Billing information must be able to be verified with the issuing bank. If this information cannot be verified with the bank, the order will result in a cancellation.
Credit Card Security
DecalGear.com reserves the right to monitor order activity to ensure a fair process. DecalGear.com also reserves the to reject any order deemed to be made in bad faith, or that may be in violation of local laws, taxes or restrictions.
We strongly advise not to test this site with false bids or orders, as it will result in substantial, personal legal risk. It is a violation of the law to make bids or orders under a false name or with an invalid credit card.
DecalGear.com has a sophisticated Fraud Control system that screens for suspicious bids and orders. Any suspicious orders or bids are subject to investigation and possible cancellation. For your protection, credit card orders may be delayed while screening takes place.
Persons who commit fraudulent activity will be prosecuted to the fullest extent of the law. Web browsers transmit a unique address that can be used by law enforcement officials to identify fraudulent activity. Both the FBI and the US Secret Service are responsible for investigating Internet fraud cases.
We will cooperate with the responsible legal authorities in the investigating of any fraud perpetrated through DecalGear.com. In such instances, we also reserve the right to share information about such fraud with the issuing bank, shipping carriers, and our business partners.
Purchase Orders are accepted for business orders upon credit approval and payable on net 30-day terms. Please call a sales representative at 800-998-4555 for details.
Check or Money Order
If you prefer, you may send a check or money order drawn on US funds to the address below. Prepaid orders will not ship until payment has been received. We do not ship COD.
Check or money order payments must include the price of the order, the shipping fee, and CA sales tax (for California residents only).
Call Customer Service at 800-943-2235 or 760-438-7781 for shipping rates.
The following must be included with your payment: your name, address, telephone number, quantity and product you wish to purchase.
Please make check or money order payable to MicroVision Development. Our mailing address is:
MicroVision Development, Inc.
5541 Fermi Court, Ste. 120
Carlsbad, CA 92008
All payments must be in US Dollars.
Orders billed by DecalGear.com will include sales tax on all shipments to California.
back to top
Rates and Carriers
DecalGear.com uses the US Postal Service Priority Mail and UPS to deliver orders to our customers. UPS orders have Next Day, 2nd Day and Ground delivery options available for most items and domestic addresses. Please note: UPS cannot deliver to P.O. Boxes.
Delivery times are stated in business days, and do not include order processing times. Items in stock typically go out the next business day. We recommend calling to determine an accurate order processing time before selecting an overnight shipment option.
Ground - Delivered within 3-5 business days by end of day (up to 4-7 days for East Coast)
2nd Day - Delivered by the 2nd business day by end of day
Next Day - Delivered the next business day by end of day
Products have a flat rate for standard service, unless otherwise noted in the shipping and handling portion of the product description page. We frequently offer shipping promotions; please check the product page for current options and pricing.
For orders over 150 pounds, DecalGear.com will ship via best way.
All shipping prices are quoted in U.S. dollars. C.O.D. orders cannot be accepted.
If you have been charged an incorrect shipping amount, please call customer service at 800-943-2235 (or 760-438-7781)
UPS orders - track online by clicking on the 'Account' tab.
All other orders -call Customer Service at 800-943-2235 (or 760-438-7781)
Order Processing Time
Order processing times are within 2 business days for in stock items, are contingent upon credit card authorization, and do not include weekends or holidays. DecalGear.com will send an e-mail message notifying you when an item is delayed beyond the time represented.
Destinations and International Orders
DecalGear.com ships to the continental United States. In addition, many of our items may be shipped to Alaska, Hawaii, Canada, Mexico, Puerto Rico and APO/FPO addresses. Because DecalGear.com uses the US Postal Service Priority Mail as the standard shipping method, we do ship to PO boxes. For inquiries regarding ship rates/availability to countries not listed here, email sales@DecalGear.com.
DecalGear.com stands behind every product it sells.
DecalGear.com is committed to working with you to ensure that every product you purchase meets your expectations. If it falls short of this it may be returned within 30-days of purchase. Follow the guidelines in the Return Policy below and we will happily credit you for the unused portion of your purchase.
SureThing brand software (e.g., SureThing Decal Maker) is backed with an unconditional 30-day guarantee if software is purchased at DecalGear.com or SureThing.com. Before you return your software, however, we recommend checking out the support pages at www.SureThing.com, as many problems can be resolved there.
All returns must be shipped freight pre-paid, with a Return Authorization Number written clearly on the package (see below for return policy and instructions).
back to top
Return Merchandise Authorization (RMA)
Items may be returned within 30-days for refund or replacement, however all product returns must have a Returned Merchandise Authorization number issued by DecalGear.com marked clearly on the return package, or the package will be refused, and no credit will be given.
To request an RMA and shipping instructions please contact our Customer Service department via e-mail at email@example.com or by phone at 800-943-2235. RMAs are valid for 15 days from the date of issuance.
Send returns with the RMA number marked clearly on the package to:
MicroVision Development, Inc.
5541 Fermi Court, Suite 120
Carlsbad, CA 92008
All returns will be processed and fully inspected after they arrive in our warehouse. All products must be returned in original condition including packaging, documentation, warranty cards, manuals, and accessories.
All returns must be shipped freight pre-paid.
Unauthorized or Refused Returns
DecalGear.com cannot accept unauthorized returns or exchanges. Packages without a Return Authorization Number will be refused. Additional charges may apply if all peripherals and accessories are not returned in the original packaging.
|© Copyright 1999-2011 MicroVision Development, Inc. All rights reserved. DecalGear, MicroVision Development, and SureThing are registered trademarks of MicroVision Development, Inc. All other trademarks are the property of their respective owners.|